Privacy Policy

At Sleep Rover Dog Boarding (“Sleep Rover,” “we,” “our,” or “us”), protecting the privacy and security of our clients and their information is important to us. We provide dog boarding services supported by an online website and client portal that allow clients to create accounts, maintain pet information, upload vaccination records and required forms, request reservations, make payments, and communicate with us.

This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, use our client portal, communicate with us, or use our boarding services (collectively, the “Services”).

Please review this Privacy Policy together with our Terms of Service and any Boarding Policy or agreement applicable to your reservation.

Types of Information We Collect

We may collect information including:

• Your name, home address, email address, and telephone number.

• Account information and login credentials.

• Emergency contact information.

• Reservation dates, booking history, services requested, and communications with Sleep Rover.

• Payment and transaction information necessary to process deposits and other charges.

• Information about your dog, including name, age, breed, feeding instructions, medications, health considerations, behavior, temperament, routines, and special-care instructions.

• Veterinary information, including your veterinarian’s contact information.

• Vaccination records and related documents, including records relating to Rabies, DHPP, Bordetella, or other vaccination requirements.

• Forms, acknowledgments, boarding agreements, and other documents you submit through our Services.

• Photos and videos of dogs taken in connection with their stay.

• Technical information such as browser type, device information, IP address, website activity, and similar usage information.

• Communications you send to us by email, phone, through the client portal, or through other communication channels.

Some information is required for us to safely provide boarding services. Failure to provide required information may prevent us from accepting or continuing a reservation.

Collection of Your Information

We primarily collect information directly from you when you:

• Create or update an account.

• Add a dog to your profile.

• Request or manage a reservation.

• Upload vaccination records or boarding documents.

• Complete or sign required forms.

• Make a payment.

• Contact or communicate with us.

• Provide feeding, medication, behavioral, veterinary, or emergency-care instructions.

We may also receive information from service providers that help us operate the Services, such as payment processors, website providers, communication services, or other technology providers.

When reasonably necessary for the care of your dog, and where authorized by you or otherwise permitted by law, we may also communicate with your veterinarian or an emergency veterinary provider.

Use of Your Information

We use information collected through the Services for purposes including:

Providing Boarding Services

We use your information to manage reservations, verify vaccination requirements, understand your dog’s care requirements, provide requested services, communicate with you during a stay, and otherwise care for your dog.

Client Accounts and Reservations

We use account and reservation information to provide access to the client portal, maintain your account, manage kennel availability, process bookings, and maintain records of past and upcoming stays.

Health and Safety

We may use vaccination records, veterinary information, behavior information, medication instructions, emergency contacts, and other information when necessary to protect the health and safety of your dog, other dogs, our staff, and others on the property.

Communications and Updates

We may contact you about reservations, required documents, payments, your dog’s stay, emergencies, service changes, or other matters relating to your use of the Services.

During boarding stays, Sleep Rover may provide photos, videos, or other updates concerning your dog through our normal client communication channels.

Payments

We use payment and transaction information to collect deposits, boarding charges, upgrades, fees, refunds, or other amounts associated with your reservation.

Payment card information may be collected and processed by third-party payment providers. Those providers process payment information according to their own privacy and security practices.

Improving Our Services

We may use information about how clients use our website and client portal to maintain, troubleshoot, secure, improve, and develop the Services.

Marketing Communications

Where you have provided consent or where otherwise permitted by law, we may send information about Sleep Rover services, availability, promotions, or other updates.

You may opt out of promotional communications at any time. Transactional communications concerning your account, reservation, payment, or dog’s care may still be sent when necessary.

Legal and Operational Requirements

We may use or retain information as reasonably necessary to comply with laws, maintain business and financial records, resolve disputes, enforce agreements, prevent fraud or misuse, and protect Sleep Rover, our clients, animals in our care, and others.

Photos and Videos

Sleep Rover may photograph or record dogs in our care for purposes such as providing owners with updates, documenting a dog’s stay, or maintaining internal records.

Private photos or videos created for client updates will not automatically grant Sleep Rover permission to use those images for public advertising, social media, or other promotional purposes.

Where we wish to use identifiable photos or videos of your dog for marketing or promotional purposes, we may request permission through a separate consent, boarding agreement, account preference, or similar authorization.

Protection of Your Information

Sleep Rover takes reasonable administrative, technical, and operational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, authentication, encryption, secure third-party infrastructure, and limitations on which individuals can access client information.

No website, application, database, or electronic transmission can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security.

Third-Party Service Providers and Data Transfers

We may rely on third-party service providers to help us operate Sleep Rover and provide the Services. These providers may include:

• Website and application hosting providers.

• Database and cloud-storage providers.

• Payment processors.

• Email, text messaging, and communication providers.

• Analytics and website-performance services.

• Business administration and accounting providers.

• Veterinary or emergency-care providers when necessary for the care of a dog.

These providers may process information on our behalf or receive information necessary to perform the services for which they are engaged.

We do not sell your Personal Information.

Our website or client portal may also contain links to websites or services operated by third parties. Sleep Rover is not responsible for the privacy practices, security, or content of third-party websites or services.

Cookies and Similar Technologies

Our website and client portal may use cookies and similar technologies for purposes including:

• Operating website and portal functionality.

• Keeping users signed in.

• Remembering preferences.

• Maintaining account and application security.

• Identifying errors or technical problems.

• Understanding how the Services are used.

• Improving website and application performance.

You may control certain cookies through your browser settings. Disabling cookies may prevent some portions of the Services from functioning correctly.

Your Rights and Choices

Subject to applicable law, you may request to:

• Access Personal Information we maintain about you.

• Correct inaccurate Personal Information.

• Update your account information.

• Request deletion of certain Personal Information.

• Withdraw consent where processing is based on your consent.

• Opt out of promotional communications.

Some information cannot immediately be deleted when it is reasonably necessary to complete an active reservation, document services already provided, comply with financial or legal recordkeeping obligations, protect animal or human safety, resolve disputes, or enforce our agreements.

Requests regarding your information may be submitted using the contact information provided below.

Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, including providing Services, maintaining client and boarding records, complying with applicable law, resolving disputes, maintaining financial records, and enforcing our agreements.

Different categories of information may be retained for different periods.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our normal practices and applicable law.

Miscellaneous

Children

Sleep Rover’s client accounts and booking Services are intended for adults who are legally able to arrange and authorize care for an animal.

We do not knowingly permit children under 18 to create client accounts or knowingly collect Personal Information directly from children through our client portal.

If we learn that Personal Information has been collected directly from a child without appropriate authorization, we will take reasonable steps to remove it.

Disclosures Required by Law

We may disclose information when reasonably necessary to comply with applicable law, regulation, subpoena, court order, search warrant, other lawful governmental request, or legal proceeding.

We may also use or disclose information when reasonably necessary to investigate suspected fraud, enforce our agreements, respond to a dispute, or protect the rights, property, health, or safety of Sleep Rover, our clients, animals in our care, or others.

Emergency Disclosures

When reasonably necessary to protect the health or safety of a dog in our care, Sleep Rover may share relevant information with veterinarians, emergency veterinary facilities, animal-control authorities, emergency responders, or other appropriate parties.

Such information may include your contact information, your dog’s health history, vaccination records, medications, care instructions, or other information reasonably relevant to the situation.

Dispute Resolution

Any dispute relating to this Privacy Policy will be subject to the dispute-resolution provisions contained in the Sleep Rover Terms of Service, including any applicable requirements concerning good-faith resolution, mediation, arbitration, governing law, and venue.

Future Amendments

We may modify this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or legal requirements.

When changes are made, the updated Privacy Policy will be posted with a revised “Last updated” date.

Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

How to Contact Us

If you have questions, comments, concerns, or requests regarding this Privacy Policy or your information, please contact:

Sleep Rover Dog Boarding
Waleska, Georgia
Email: sleeproverllc@gmail.com